Visily is an AI-powered UI design software started from KMS Labs, the startup
incubation arm of KMS Technology. Our team consists of technology
entrepreneurs who have built successful product companies from scratch:
QASymphony - test management platform, merged with Tricentis, valued
at $2B
Kobiton - mobile testing platform, raised $34M with over 60K
customers
Katalon - test automation platform, raised $27M with over 1M users
GroveHR - HR platform used by 32K companies
Work with us if you are:
Hungry. You are ambitious and want to be part of a high-impact
startup.
Versatile. You are able to wear multiple hats on a regular basis.
Result-oriented. You are fanatical about getting things done.
Purpose-driven. You want to commit to a mission and the team that is
behind it.
Responsibilities
You will be a member of the IT & Security Team and be responsible for our
Service Desk. The key scope of work will be responsible for asset management,
logging incidents, and
service requests, and resolving support requests that service levels are
achieved as well as
meeting customer satisfaction and continuous service delivery demands. You
will also work
closely with the Operations team to implement the necessary processes to keep
our platform highly available, efficient, and secure.
To diagnose and resolve software and hardware incidents, including
operating systems (Windows and Mac) and across a range of software
applications.
To assist all our users with any logged IT-related incident when called
upon.
To take ownership of issues by carrying out problem analysis to implement
temporary or permanent fixes with the aim of restoring service to the
customer as soon as possible; escalating incidents to other support teams
where necessary.
To accurately record, update, and document requests using the IT service
management.
To install and configure new IT equipment.
To liaise closely with the Operations team for user onboarding and
offboarding, asset management, and purchase requests.
To manage and report cost, invoice, and contract monthly/quarterly with
the Finance team for control.
To document and compile all IT guidelines according to the IT service
catalog supporting our internal customers & business.
Qualifications
Experience with cloud-based applications, such as Atlassian JIRA,
Confluence, Google Suite, AWS, etc.
Experience with working on Windows 10, MAC OS, or Linux-based
Distributions.
A keen interest in networking and WAN technologies.
Must be able to demonstrate a customer-first approach to support.
The ability to liaise and communicate confidently and professionally with
customer representatives at all levels.
Have solid experience in a helpdesk or technical support environment.
Demonstrate good logical thinking and problem-solving skills.
Good at English communication skills including oral and written.
Education/Training Preferred:
Minimum College degree in Computer Science related field or equivalent
work experience.
Technical 3+ years experience in Service Desk and Asset Management.
Certification of CCNA, LPI, Windows Server 2012, or other equivalent
certificates is an advantage.
Benefits and Perks
Build a global SaaS product in one of the Best Places to Work in Vietnam
Competitive salary and many benefits, including health insurance, flexible
hybrid working mode
Work with a talented team who built large-scale systems at Google,
QASymphony, Katalon, Kobiton, etc.
Beautiful office in HCMC with many entertainment options (game console,
foosball, ping pong, gym, etc.) and unlimited coffee & snacks.
